Terms of service

1. About us

SettleKaro Private Limited ("SettleKaro", "we", "us", "our") is a private limited company incorporated under the Companies Act, 2013 in India (CIN: U70200UP2026PTC247774), with its registered office at H. No. 1/22, Ekta Nagar, Kalli Paschim, near SGPGI, Bijnaur, Lucknow, Uttar Pradesh — 226002.

SettleKaro is a debt resolution service. We are not a bank, Non-Banking Financial Company (NBFC), Asset Reconstruction Company (ARC), or any other RBI-regulated entity. We do not lend money, accept deposits, or represent any lender.

2. Services we provide

We provide one or more of the following services on engagement:

Collection call support and harassment escalation guidance
RBI rights education and complaint-letter templates
Pre-litigation negotiation and settlement assistance
Legal notice decoding and drafted-response preparation
Court summons procedural guidance (with empanelled advocate handover where required)
Arbitration procedural support

SettleKaro is not a law firm and does not provide legal advice. Where your situation requires legal representation, we work with empanelled advocates whom you engage directly under separate terms.

3. Eligibility

To use our services you must be at least 18 years old, an Indian resident, and have the legal capacity to enter into contracts under the Indian Contract Act, 1872. By engaging with us, you confirm that the debt(s) you seek assistance with are unsecured personal debts (credit cards, personal loans, app loans, BNPL, or unsecured business loans) — not loans secured against any home, vehicle, gold, or other collateral.

4. Engagement and fees

Our fees are disclosed publicly on our pricing page and consist of:

Onboarding fee (one-time): a tiered amount based on your total loan outstanding at the time of enrollment — ₹499 + GST (under ₹5L), ₹999 + GST (under ₹10L), or ₹1,499 + GST (under ₹15L). For outstanding above ₹15L, a custom quote is provided.
SettleKaro service fee: 7% of total loan outstanding at the time of enrollment + GST, split as 4% + GST within 1 month of enrollment and 3% + GST within 2 months of enrollment.

The 4% installment is paid within 1 month of enrollment. Upon receipt, we forward your case to the relevant lender(s) for active settlement negotiation. The 3% installment is paid within 2 months of enrollment. Upon receipt and successful negotiation, we deliver a verified settlement letter and verify it for you before you make any payment to the lender.

We do not charge any monthly recurring fees, "platform" charges, success-percentage bonuses, or per-document fees. Any third-party costs (such as government filing fees or fees of a qualified advocate engaged separately by you if your case requires legal representation beyond SettleKaro's scope) are billed by the third party directly, not by SettleKaro.

5. Refunds

Both the onboarding fee and the SettleKaro service fee are non-refundable. Full details are in our Refund Policy. To ensure you have all the information you need before paying, every engagement begins with a free 15-minute consultation — if SettleKaro is not the right fit for your situation, you pay nothing.

6. Your responsibilities

To enable us to serve you effectively, you agree to:

Provide accurate, complete information about your debts, finances, and communications received from lenders.
Not misrepresent your financial condition or fabricate hardship grounds.
Make settlement payments to your lenders only through transparent channels we recommend (e.g. direct bank transfer with a UTR), and never to any individual SettleKaro team member's account.
Approve every settlement offer in writing before we communicate acceptance to the lender.
Comply with any lawful court order or regulatory direction independent of any settlement we negotiate.

7. What SettleKaro will not do

For your safety and our integrity, SettleKaro will never:

Offer or arrange a fresh loan, top-up, or refinance under any circumstance.
Ask you to transfer settlement money into any individual's personal bank account.
Impersonate your lender, the RBI, a court official, or any law-enforcement authority.
Guarantee a specific settlement percentage, timeline, or outcome.
Share your personal data with lenders without your written consent.

8. Limitation of liability

Our services are advisory, procedural, and negotiation-based. Final settlement amounts and outcomes are at the lender's discretion and the regulatory framework that applies to your case. We do not guarantee any specific result.

To the maximum extent permitted by law, SettleKaro's total liability arising out of or in connection with your engagement is limited to the total fees you have actually paid to SettleKaro in the 12 months preceding the claim. We are not liable for indirect, consequential, incidental, or punitive damages of any kind.

9. Privacy and data

Our handling of your personal data is governed by our Privacy Policy, which forms part of these terms. We comply with the Digital Personal Data Protection Act, 2023 (DPDP) and the Information Technology Act, 2000 along with applicable rules.

10. Termination

You may end your engagement with SettleKaro at any time by written notice (email is sufficient). Upon termination, we hand over your case file, open communications, and any documents we hold. Fees paid for work already performed are non-refundable except as provided in the Refund Policy. Unused portions of the service fee may be refundable on a pro-rata basis at our discretion.

11. Governing law & jurisdiction

These terms are governed by the laws of India. Any dispute arising out of or in connection with these terms or your engagement with SettleKaro is subject to the exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh, India.

12. Changes

We may update these terms from time to time. Material changes will be notified via the email address on your account and reflected on this page with a new "Last updated" date. Continued use of our services after such notification constitutes acceptance of the updated terms.